Returns & Refunds Policy

Shop With Confidence. Your Comfort Matters. 💗

At Eunali, we believe finding the right period care should be a positive, worry-free experience. We're committed to providing high-quality products and friendly customer support every step of the way.

If something isn't right with your order, we're here to help.

90-Day Return Policy

We offer a 90-day return window from the date your order is delivered.

To be eligible for a return:

• Your item must be unused, unopened, and in its original packaging.

• The product must be in the same condition as when you received it.

• You must provide proof of purchase or an order number.

• Your return request must be submitted within 90 days of delivery.

Please contact our customer support team before sending any items back. Returns sent without prior authorization may not be accepted.

Hygiene & Safety Policy

Your health and safety come first.

Because menstrual cups are intimate personal care products, we cannot accept returns of products that have been opened, used, or removed from their protective packaging due to hygiene and safety considerations.

However, if your product arrives damaged, defective, or incorrect, we'll gladly review your case and arrange an appropriate solution.

Damaged, Defective, or Incorrect Items

Something wrong with your order? We'll help make it right.

If your Eunali product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number, a brief description of the issue, and photos if available.

Depending on the circumstances, we may offer:

• A free replacement

• An exchange for the correct product

• A full or partial refund, as appropriate

For verified product defects or fulfillment errors, Eunali will cover the applicable replacement shipping costs.

Refund Processing

Once your return is received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Your bank or payment provider may require additional time to reflect the refund in your account.

Return Shipping

For eligible returns due to a change of mind, customers are responsible for return shipping costs unless otherwise stated.

If the return is due to a verified product defect, damage, or an error on our part, Eunali will cover the applicable return shipping costs.

Original shipping charges, if any, are generally non-refundable unless required by law or the return results from our error.

Order Cancellations

Changed your mind?

Please contact us as soon as possible after placing your order.

If your order hasn't shipped, we'll do our best to cancel it and issue a refund.

Once an order has shipped, cancellation may no longer be possible. Our standard return policy will apply.

Exchanges

Need a different size?

We understand that finding the right menstrual cup fit is important.

For hygiene reasons, exchanges are available only for eligible unused, unopened products in their original packaging.

Please contact our support team to discuss the available options.

We're Here to Help 💗

Your comfort doesn't end at checkout. Neither does our care.

If you have questions about returns, refunds, or your Eunali purchase, our customer support team is happy to assist.

Website: https://eunali.com

Customer Support: Please visit our Contact Us page to submit your request.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Eunali – Better Periods, Better Days.

Thoughtful care. Quality you can trust. Support you can count on.