Terms of Service

Welcome to Eunali – Better Periods, Better Days. 💗

Last Updated: October 26, 2026

Thank you for choosing Eunali! We're dedicated to making period care more comfortable, convenient, and empowering.

These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing our website or placing an order, you agree to these Terms, subject to applicable law.

Please read them carefully before using our services.

1. Overview

This website is operated by Eunali. Throughout the site, the terms "we," "us," and "our" refer to Eunali.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services.

By visiting our website or purchasing a product, you agree to be bound by these Terms and the policies referenced herein.

If you do not agree with these Terms, please discontinue use of the website.

2. Our Products

Eunali specializes in thoughtfully designed menstrual care products created to support comfort, confidence, and convenience.

We make reasonable efforts to ensure that product descriptions, images, sizes, materials, and specifications are accurate and up to date.

However, product colors may appear slightly different depending on your screen settings.

Product availability, packaging, and specifications may change from time to time.

We reserve the right to correct inaccurate product information and update our offerings when necessary.

3. Product Use & Personal Care

Your comfort and safety are important to us.

Eunali menstrual cups are personal hygiene products intended to be used according to the instructions provided.

Customers are responsible for reading and following all product instructions, including recommendations for insertion, removal, cleaning, and storage.

Individual experiences may vary depending on anatomy, menstrual flow, and personal preferences.

Information on our website is provided for general educational purposes and is not intended to replace professional medical advice.

If you experience persistent pain, irritation, unusual symptoms, or difficulty using a product, discontinue use and consult a qualified healthcare professional.

Nothing in these Terms limits any rights or remedies available under applicable product safety or consumer protection laws.

4. Orders & Acceptance

When you place an order through our website, you agree to provide accurate and complete billing, shipping, and contact information.

After placing an order, you may receive an email confirming that we have received your order.

An order confirmation does not necessarily mean that an order has been accepted or shipped.

We may decline or cancel an order for legitimate reasons, including suspected fraud, product unavailability, payment issues, or material pricing errors.

If payment has already been collected for a canceled order, we will issue an appropriate refund.

5. Pricing & Payments

All prices displayed on our U.S. storefront are in U.S. dollars (USD), unless otherwise indicated.

We reserve the right to change product prices, promotional offers, or discounts at any time.

Price changes will not affect orders that have already been accepted, except where permitted by applicable law.

Payments are processed through the secure payment methods available at checkout.

Applicable taxes and the final order total will be displayed before you complete your purchase.

6. Free U.S. Shipping & Delivery

Enjoy FREE U.S. shipping on every order — no minimum purchase required! 🇺🇸

Eunali orders are shipped from our U.S. warehouse.

Estimated delivery: 3–7 business days.

Delivery times may vary due to carrier delays, holidays, weather conditions, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information.

For additional details, please review our Shipping Policy.

7. Returns, Refunds & Exchanges

Shop with confidence. We're here to help if something isn't right.

Eunali offers a 90-day return window for eligible products, beginning on the date of delivery.

To qualify for a standard return, products must be unused, unopened, and in their original packaging.

Because menstrual cups are intimate personal care products, opened or used items are generally not eligible for return due to hygiene and safety considerations.

If an item arrives damaged, defective, or incorrect, please contact our customer support team for assistance.

Approved refunds are generally issued to the original payment method within 5–10 business days after approval, although additional processing time may be required by your payment provider.

For complete information, please review our Returns & Refunds Policy.

8. Promotions & Special Offers

From time to time, Eunali may offer promotional discounts, bundles, limited-time offers, or other special incentives.

Promotional offers are subject to the specific terms communicated with each promotion.

Unless otherwise stated, promotional codes cannot be combined.

We reserve the right to modify or discontinue promotions prospectively, subject to applicable law.

9. Website Use

By using our website, you agree not to:

• Use the website for unlawful or fraudulent purposes.

• Attempt to gain unauthorized access to our systems.

• Upload malicious code, viruses, or harmful software.

• Interfere with website security or functionality.

• Misuse our intellectual property.

• Provide deliberately false information in connection with transactions.

We may restrict access to our website when reasonably necessary to protect customers, prevent fraud, or maintain security.

10. Intellectual Property

All original content on the Eunali website, including brand names, logos, product images, text, graphics, and designs, is owned by Eunali or used with appropriate authorization.

You may not reproduce, distribute, modify, or commercially exploit protected content without prior written permission, except as permitted by applicable law.

11. Customer Reviews & Feedback

We appreciate genuine customer feedback and product reviews.

By submitting a review or other content to our website, you confirm that you have the necessary rights to share it.

You grant Eunali a non-exclusive, worldwide, royalty-free license to display and use your submitted content in connection with our website and marketing, subject to applicable law and our Privacy Policy.

We may moderate content that is unlawful, fraudulent, abusive, or otherwise violates these Terms.

We do not require positive reviews and do not prohibit honest, negative customer feedback.

12. Third-Party Services

Our website may include services or integrations provided by third parties, including payment processors, shipping carriers, and analytics providers.

These third parties may operate under their own terms and privacy policies.

Eunali is not responsible for independent third-party services beyond the extent required by applicable law.

13. Privacy & Personal Information

Your privacy matters to us.

Personal information collected through our website is handled as described in our Privacy Policy.

By using our website, you acknowledge that your information may be processed to fulfill orders, provide customer support, maintain security, and support other purposes described in that policy.

Please review our Privacy Policy for more information about your rights and choices.

14. Disclaimer of Warranties

We make reasonable efforts to provide accurate product information and reliable website services.

However, website access may occasionally be interrupted by maintenance, technical issues, or circumstances outside our control.

To the extent permitted by applicable law, our website and services are provided without warranties beyond those expressly stated or legally required.

Nothing in these Terms excludes or limits warranties or consumer rights that cannot lawfully be waived.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Eunali will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services, except where such liability cannot legally be excluded.

Nothing in these Terms limits liability for fraud, willful misconduct, personal injury, defective products, or other matters where limitation is prohibited by applicable law.

16. Changes to These Terms

We may update these Terms periodically to reflect changes in our business, products, services, or applicable legal requirements.

The updated version will be published on this page with a revised effective date.

Changes will apply prospectively unless otherwise permitted by law.

17. Governing Law

These Terms are governed by the laws applicable to the business entity operating Eunali, subject to any mandatory consumer protection laws that apply in the customer's jurisdiction.

Any disputes will be handled in accordance with applicable law and the customer's non-waivable legal rights.

18. Contact Information

Questions? We're happy to help! 💗

If you have any questions about these Terms or your Eunali purchase, please contact us.

Brand: Eunali

Website: https://eunali.com

Customer Support: Available through our Contact Us page.

Email: eunali.official@gmail.com

Eunali – Better Periods, Better Days.

Thoughtful products. Transparent policies. Care you can trust.